Security Tips

Some valuable points to ponder to avoid misuse on your credit card

  • Never keep your card loosely in your pockets or bags.
  • Always keep your credit card at the same place in your wallet/purse so that you may notice immediately if it is lost/stolen/misplaced.
  • Never leave your credit card unattended under any circumstances.
  • Pin should be known to you only not even to your family members, on the safer side you memorize and destroy the PIN mailer
  • Don’t keep written record of your PIN in any form anywhere and never write it on your credit card
  • Always ensure that merchant swipes your card in your presence and ensure they do not write your card details or swipe in some other machine. Sign the charge slip after proper verification.
  • Please verify the card return to you is yours.
  • Always call our helpline number if you have any suspicion that your card is lost, stolen or being misused.
  • Always keep a copy of relevant card details like card number, expiry date in safe custody other than your wallet.
  • Never divulge your credit card number/expiry date/PIN/CVV and your personal details to an e-mail soliciting for the same.
  • Never divulge your credit card number/expiry date/PIN/CVV and your personal details to any telephonic survey or telemarketing executive.
  • Never seek assistance of strangers while using your card at ATMs or POS
  • Never share your card details with anyone (including your family members and closest friends) to attempt transaction on your behalf
  • Never handover/return the consignment containing card back to the delivery boy once delivered to you under any circumstances.

Some simple steps can protect your card while you shop online

  • Please signup up for the Verified by VISA and/or MasterCard Secure Code program(s).
  • As far as possible please shop from reputed /establish online shopping sites.
  • Avoid shopping on such sites which allows transactions with basic details like Card Number and Expiration date only.
  • Look for Secure symbols like https:// or the icon which indicates that the site is secured.
  • Be careful do not update your account details in any pop-up window.
  • Always type the address of the site concerned directly in the browser bar, avoid accessing the site through links sent in e-mailers/other unsecured sites.
  • Beware of such offers that ask you to verify the confidential account details such as Credit Card Number, Expiration Date, CVV/CVC number etc.
  • Please ensure to log off completing your online credit card session. Do not close your browser directly. In case accessing online transaction thru Cyber cafe, ensure to clear the browser history and delete all temporary files / cookies at the end so that your account information is removed.
  • While doing an IVR (Over phone) transactions please ensure that you are typing your credentials on an automated system and not a manual call system. Please obtain an OTP (One Time Password) before doing such transactions and transacts with reputed and trusted companies only.
  • For further assistance please call on our All India Toll Free Number 1800 225 100 or write to us at cardriskmgmt@bobcards.com
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