Grievance Redressal


To register your complaints use any of the following option as per your convenience

Credit Card Business

For any Credit Card related issue including card blocking,please call on

1800 225 100

Toll Free 24X7

1800 225 110

Toll Free 10 am to 6:30 pm
(except all Saturday, Sunday & Other Public Holidays)

1800 223 224

You can send SMS on

+91 9323803935

24x7 SMS ONLY

For card blocking, if toll free numbers are busy

You can email on
(our customer executive will get back to you)

crm@bobcards.com

within 5 working days, query will be responded by us.

Merchant Acquiring

Business (POS)

For any Merchant (POS) related issue including payment,please call on

1800 223 225

Toll Free 10 am to 6:30 pm
(except all Saturday, Sunday & Other Public Holidays)

You can email on
(our customer executive will get back to you)

me@bobcards.com

within 5 working days, query will be responded by us.

Complaint Redressal Procedure through Mail – (Escalation Matrix)

For Credit Card related queries

Credit Card Business

Response Time

Further escalation

Level 1

crm@bobcards.com

We will respond within 5 working days

If you don't get any response in said time,

please send mail on level 2

Level 2

avpcrm@bobcards.com

We will respond within 4 working days

If you don't get any response in said time,

please send mail on level 3

Level 3

vpcrm@bobcards.com

We will respond within 3 working days

For Merchant Business related queries

Merchant Acquiring

Business(POS)

Response Time

Further escalation

Level 1

me@bobcards.com

We will respond within 5 working days

If you don't get any response in said time,

please send mail on level 2

Level 2

avpme@bobcards.com

We will respond within 4 working days

If you don't get any response in said time,

please send mail on level 3

Level 3

vpme@bobcards.com

We will respond within 3 working days

If your complaint is still un resolved, you can write to

The Chief Manager & Nodal Officer
BOB Financial Solutions Limited
2nd Floor, "Baroda House"
Behind Dewan Shopping Center
S V Road,
Jogeshwari (W),
Mumbai - 400 102
email: cm.grievances@bobcards.com

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