Grievances & Redressal Mechanism

We believe that successful business depends on creating long lasting relationship with customers. For us, developing and sustaining long-term relationship is the most critical ingredient to competitive advantage.

Bobcards has made it a top priority to be a customer friendly credit card company. We have setup a separate Customer Grievances and Redressal Cell, which takes care of all the enquiries, queries and complaints/grievances of the customers. We provide following type of support to our customers to deal with the customer's requirement more effectively and in-time.

------------------------- Download: Dispute Information Form------------------------

ONLINE SUPPORT
If you are unable to reach to our CRM cell on the contact numbers provided(due to holidays or non-working days), you can enter your message online here.

For authorization related queries, you can contact our 24 hours support number 1800 22 5100 OR 022-22020630/22049979 (10 am-6 pm). While contacting online, please ensure that your are leaving proper details along with your contact Email Id in the space provided.

PHONE CALL SUPPORT
If the Customer has any query or complain regarding the status of application form, non-receipt of credit card bills or wrong billing, they can call us on any of the Area Office contact numbers provided with the list of Area Offices of Bobcards Ltd. Alternatively, they can also contact us on the following number of our Registered & Corporate office to directly reach to our CRM cell.

Vice President – Billing & CRM
Bobcards Ltd,
105, 10th Floor,
Maker Cambers III
Nariman Point,
Mumbai-400 021
Phone No. 022-2284 4892, 2284 5298
 
**All India Toll Free No:1800 225 110**
Available between 9 AM to 6 PM. (On all days except National Holidays and Sunday.)

Please be ready with the following information before making a call to CRM executive: Your credit card number, Your name, Your contact phone number, your Email Id (if any).

EMAIL SUPPORT
All the Area offices are having their Email Ids listed on the page of Area Offices of Bobcards Ltd. Customers can make contact to the nearest Area office on the Email Ids or the Customer can also write an Email to us at crm@bobcards.com to register their queries/complaints.

NOTE: The company has kept the Internal Limits (details) on credit card for security & safety of the cardholder in case the card is lost/stolen/misplaced. In case of removal of internal limits, you may send a request in writing to : Vice President, International Operations, Phone: 022-2284 6473 Email: intl_ops@bobcards.com

Click here for Credit Card Bill Payment Dropbox Locations.