BOBCARDS LTD.-Charges & Important Information

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CHARGES & IMPORTANT INFORMATION

Most Important Terms & Conditions (MITC): Details

CHARGES

Service Charges

Service charges at present @ 2.5 % p.m. (i.e. 30% APR) on the outstanding amount on the due date.

Example: If a cardholder has done a transaction on 20^th April 2009 for Rs 1000/- he will receive a bill dated 5^th May of Rs 1000/- with due date of payment to be made by 20^th May 2009:

(a) If full payment is made within the due date NO Charges shall be levied.

(b) If he does not pay any amount, company will charge @ 2.5% and Rs.100/- as Late Payment Fee will be charged. So the dues will be Rs 1000 + {(Rs 25 + Rs.100) +Rs 12.88 (10.30% service tax)} totaling to Rs 1137.88 for which he will be receiving the bill on 5^th June 2009.

(c) If minimum payment Rs 100/- (Minimum payment amount is 5% of total dues OR Rs 100/- whichever is more) is made within the due date, the dues will be Rs 1000 – Rs 100 = Rs 900 + Rs 22.50 (s.chgs) + Rs 2.32 (s.tax) = Rs 924.82

Bucket (Months Overdue)	Min. Payment Amt Due.
0-1	5% OF Outstanding Balance
2-3	10% OF Outstanding Balance
4-6	15% OF Outstanding Balance
7-12	25% OF Outstanding Balance

Duplicate Bill Charges

Duplicate bill can be obtained on payment of Rs.25/- per statement to the debit of card account.

Service Tax

Service tax as applicable will be levied on all charges except usage of card as per Govt. directives .(Presently 10.30%)

Exceeding Limit Surcharge

1% surcharge on exceeding outstanding limit to the sanctioned credit limit OR on total outstanding balance in case of cancelled/surrendered cards.

Cash withdrawal
& ATM Charges

Uniform Cash Withdrawal Charges w.e.f. 01.06.07 @ 2.5% + Service Tax with a minimum of Rs.100 + Service Tax
AT Domestic ATM (3% at International ATM)

Cheque return charges

Cheque return charges are levied @ Rs.200 or 2% of cheque amount whichever is more.

Petrol/Railways service charges

0% FUEL SURCHARGE AT BOBCARDS TERMINAL/CHARGESLIP.
Usage of card at other petrol outlets and railways will attract service charges @2.5% (with a minimum of Rs.10/- at petrol outlets).

Avail Cash withdrawal Limit

Cash withdrawal facility once utilized will be available only to the extent of the payments made subject to the overall cash withdrawal limit.

Avail Authorization

If minimum payment is not received on due date your request for authorization may be declined & it may also lead to cancellation of card.

Charge slip retrieval charges

Charge slip retrieval charges will be debited to your card a/c @Rs.250 per slip if your claim is proved to be incorrect.

De-Blocking Charges

Rs.200/- per De-Blocking

No Fine Prints

No hidden charges.

Late Payment Charges

Rs.100/- will be charged as Late Payment charges

IMPORTANT INFORMATION

All the bills are sent by ordinary post. In case of non-receipt of bills, have details either from Toll Free No. 1800 225 100 (24 hrs.) OR 1800 225 110 (9 am-6pm). Non-receipt or late receipt of statements shall not be valid reason for non-payment.
For e-bill statement, update your email id at crm@bobcards.com, billing@bobcards.com

In case of non-payment for max. 2 consecutive months, the card services would be blocked. Please ensure at least minimum payment is done.

Cash payment to be made only at BOB branches; cheques can also be deposited at Bobcards Area Offices.

Payment will be credited to your card account and no separate stamped receipt will be issued for the same.

Effective date of payment will be the date when cash is paid or cheque is realized.

In case you don't wish to renew the card, kindly intimate us in writing within two months prior to due date for renewal , which is mentioned, on your credit card.

Fees will not be refunded/reversed if proper intimation for non renewal is not given & card is renewed.

If you have made any payment, which is not reflected in bill, then please wait till next billing cycle before making reference to us.

All credits will be given as of date of receipt of actual payment, if necessary, adjustment in service charges will be effected.

Please quote Card No. in all correspondence. Keep us posted of your change of address.

Your card is very precious. Report the loss of your Card to the nearest police station immediately and inform us over phone on
Toll Free No. 1800 225 100 (24 Hrs.)
OR 022-22020630, 022-22049979 (10 am-6 pm)
Fax- 022-2285 5987 or 2202 7780.
E-mail: wbc@bobcards.com followed by written complaint along with FIR.
For list of all phone numbers at Corporate Office: Click Here

Internal Limits:

Internal Limits have been imposed for every transaction for effective card usage. These Limits are in place for a period of one year from the date of Issuance. For the limit is applicable through out the life of the card.

FOR PARAS, SILVER & PREMIUM CARDS:
Electronic Jewellery & Cash – 20% of the Total Limit
(Cash limit will remain same through the card cycle )
Restaurants & Household Appliances – 40% of the Total Limit.
Hotels, Hospital & Educational Institutes – 100% of the Total Limit.
Telecommunications – 72% of the Total Limit.
Airlines & Travel Agent – 100% of the total Limit However if Card is used on Internet for Purchasing tickets only 20% of the total limit will be allowed.
MOTO/Internet Purchase – 20% of the Total Limit
Other Categories – 100% of the Total Limit
(Subject to Change as per the Company Policies)

FOR EXCLUSIVE, GOLD & CORPORATE GLOBAL:
Cash – 20% of the Total Limit
(Cash Limit will remain same through the card cycle)
Electronic, Jewellery – 30% of the Total Limit
Household Appliances – 62.5% of the Total Limit
Restaurants – 45% of the Total Limit
Hotels, Hospitals & Educational Institutes – 100% of the Total Limit
Telecommunication – 37.5% of the Total Limit
Airlines & Travels Agents – 100 % of the Total Limit.
However if Card is used on Internet for Purchasing tickets only 30% of the total limit will be allowed.
Internet Purchase – 30% of the Total Limit
Other Categories – 100% of Total Limit
(Subject to Changes as per the Company Policies)

Bonus Points:

The new policy will be effective from 01.04.2010.
100% cash back on Bonus Point Redemption (1 Bonus point= Rs.0.25.)

Eligibility

For every Rs.100/- spent 1 bonus point will be credited. (Other than cash withdrawal transaction).

In case of Gold Card additional Bonus Points will be allowed on incremental annual usage as under.

2 Bonus points on annual usage of above Rs. 5/- lacs.

1 Bonus point on annual usage from Rs. 2/- lacs to Rs. 5/- lacs

In case of Exclusive Youth & Woman cards, for every Rs.100/- spent 1.5 bonus points shall be credited.

For all other type of cards, for every Rs.100/- spent, 1 bonus point shall be credited.

Criteria for redemption

Redemption in full at the request of Card Holder at crm@bobcards.com

Minimum earning during the financial year should be 500 Bonus points.

Monetization allowed for minimum 500 accumulated Bonus Points at a time.

In Blocked and / or cancelled cards no redemption allowed.

Validity

Valid during financial year.

Should be redeemed within 2 months from the end of financial year.

For Existing Bonus Points

Existing Bonus Points ( accrued upto 31.03.2010 ) will be valid for Two years ie upto 31.03.2012.

Redemption at the rate of Rs.0.50 per Bonus Point subject to minimum 500 Points at a time.

*In Blocked and / or cancelled cards no redemption allowed.

Cheque should be drawn in favour of 'BOBCARDS Ltd.' including card number. SPECIMEN

Date: ______

PAY BOBCARDS No. xxxx xxxx xxxx xxxx ~~OR BEARER~~

Rs. 1000/=

RUPEES ONE THOUSAND ONLY

A/C No. ****

L.F.

INTLS

XYZ BANK

MUMBAI (Signature)